SBI Executive’s Offensive Message To Customer Sparks Online Outrage: “I’m Closing All My Accounts”

SBI Credit Card Executive Sends Rude Message

A recent incident involving a rude message from a State Bank of India (SBI) Credit Card executive has sparked outrage on social media. The recipient of the message, SBI customer Rattan Dhillon, shared the message on X (formerly Twitter), expressing his shock and disappointment.

In the message, the SBI executive used inappropriate language while reminding Dhillon about his pending credit card payment. Dhillon, in his post, criticized the bank for such unprofessional behavior, stating, “The audacity to send something like this is unbelievable… This kind of behavior is unacceptable, and the bank owes me an apology… This is absolutely pathetic.”

Apology from SBI Card

After Dhillon’s post gained attention on social media, SBI Card issued an apology in response. They acknowledged the inconvenience caused and assured Dhillon that a representative would connect with him soon to address the issue.

Dhillon also shared additional details in the comments section of his post, revealing that the SBI representative had made derogatory remarks during a phone call about his pending payment. He even mentioned having a recording of the conversation as evidence.

Social Media Reactions

The incident has sparked a discussion on social media about customer service standards and professionalism. Many users shared their reactions, with some expressing their disappointment in SBI’s customer service practices.

One user highlighted that the language used by the SBI executive seemed to be part of the bank’s Standard Operating Procedure for customer service. This raised concerns about the overall culture and communication standards within the organization.

Another user shared a similar experience of facing issues with SBI’s customer service, despite providing evidence and call records. This indicates a larger problem with how customer complaints and feedback are handled by the bank.

Overall, the incident serves as a reminder of the importance of maintaining professionalism and respect in all customer interactions. It also highlights the power of social media in holding companies accountable for their actions and promoting better customer service practices.