Zomato CEO Deepinder Goyal Discusses Implementation of Veg-Mode Fees
Zomato CEO Apologizes for Vegetarian Meal Fee
Zomato’s CEO, Deepinder Goyal, recently issued a public apology for the extra fee that was being charged on vegetarian meal orders. The issue came to light after a LinkedIn user, Rohit Ranjan, complained about having to pay more for a vegetarian delivery. Goyal quickly acknowledged the problem and promised to waive the additional cost immediately.
Ranjan, who is the assistant vice president of e-commerce at Route To Market, originally brought up the issue in a LinkedIn post. In his post, he expressed frustration with the extra charge for vegetarian orders, likening it to a “luxury tax” on being vegetarian in India.
Goyal’s Response and Resolution
In response to Ranjan’s post, Goyal publicly apologized for the error and promised to address it promptly. He acknowledged that the extra charge for vegetarian orders was a mistake and assured users that it would be removed without delay. Goyal also committed to fixing any internal processes to prevent similar issues from occurring in the future.
Ranjan thanked Goyal for his quick response and for resolving the issue. He expressed surprise at how smoothly the idea had transitioned from concept to execution with senior stakeholder approval.
Public Reaction and Comments
Following the exchange between Goyal and Ranjan on LinkedIn, the post generated a flurry of comments from other users. Some users commended Goyal for addressing the issue promptly, while others criticized the company for imposing additional charges on vegetarian meals.
One user humorously remarked that someone at Zomato must have received an “earful” over the incident. Another user quipped that Zomato seemed to be following a trend of taxing everything, drawing attention to the broader implications of the extra fee.
Overall, the incident highlighted the importance of customer feedback and transparency in addressing issues within a company. Goyal’s swift response and commitment to rectifying the error demonstrated Zomato’s dedication to customer satisfaction and continuous improvement.