A Southwest Airlines flight attendant was assaulted by a passenger over the weekend and misplaced two enamel, in keeping with a letter the flight attendants union despatched to the airline’s CEO Monday in an attraction for extra safeguards as journey rebounds.
“This past weekend, one of our flight attendants was seriously assaulted, resulting in injuries to the face and a loss of two teeth,” Lyn Montgomery, president of TWU Local 556 said in the letter. “Unfortunately, this is only one of many occurrences. I
write to you as we speak as a result of we can’t tolerate our beloved cohearts (being abused in
such a way, and since I’m asking to your assist and management in ending these
The union stated there have been 477 passenger misconduct incidents on Southwest between April 8 and May 15.
“This unprecedented number of incidents has reached an intolerable level, with passenger non-compliance events also becoming more aggressive in nature,” Montgomery said.
Southwest spokesman Chris Mainz confirmed that a passenger physically assaulted a flight attendant when Southwest Flight 700 from Sacramento to San Diego, California, landed Sunday morning.
“The passenger repeatedly ignored commonplace inflight directions and have become verbally and bodily abusive upon touchdown,” Mainz stated by way of e-mail in response to questions from USA TODAY. “Law enforcement officials were requested to meet the flight upon arrival, and the passenger was taken into custody. We do not condone or tolerate verbal or physical abuse of our flight crews, who are responsible for the safety of our passengers. ”
The TWU said it is seeking several safeguards from Southwest.
“Today’s touring setting requires a brand new degree of firmness in each tone and course to make sure correct management within the cabin of our plane because the attitudes and behaviors of the flying public have, sadly, declined,” Montgomery stated within the letter.
She stated Southwest flight attendants are doing every thing they will to make sure compliance with masks guidelines and different inflight insurance policies however want the help of administration once they name out a passengers’ unruly habits.
“Oftentimes, appropriate actions to maintain a safe environment have been misconstrued as being unkind or inhospitable. As alcohol sales are added back into this already volatile environment, you can surely understand our concern.”
In the letter, the union proposes that Southwest:
♦ Better inform passengers that misbehaving could land them on Southwest’s restricted travelers list and result in potential fines, criminal charges and possible imprisonment. “The flying public wants to know that egregious habits will end in being banned from flying with Southwest Airlines.”
♦ Be constant in insurance policies. “No passenger should be removed from one flight only to be permitted to board the very next Southwest Airlines flight after a non-compliance incident. We ask that you take a strong stance to ensure that unruly passengers are not welcome to travel with us. Period. Full stop.”
♦ Demand the U.S. government increase the number of Federal Air Marshals on flights and request that they “become involved and take motion” when crew members are threatened.
Since Jan. 1, the company stated it has obtained roughly 2,500 reviews of unruly habits by passengers, together with about 1,900 reviews of passengers refusing to adjust to the federal facemask mandate.
The company has proposed a whole bunch of hundreds of fines, together with $258,250 to date in May.
Mask dispute turns ugly on Delta: Passenger strikes flight attendant, faces $27,500 fine
Mask fights and BYOB breaches: FAA proposes $64,500 in fines against five unruly passengers
Airlines have additionally added vacationers to inside do-not-fly lists, however Southwest has by no means launched figures on what number of passengers it has placed on the checklist this yr.