Amazon has mentioned it’s investigating reviews that model new PlayStation 5 consoles have been stolen in transit, as prospects have complained of lacking deliveries, with baggage of rice even delivered as a substitute of the electronics.
Supply shortages have left the brand new video games console much more fascinating than its £450 price ticket would recommend. But some buyers ready at residence for the console to be delivered obtained an unwelcome shock on Thursday and Friday, opening their parcels to seek out one thing other than the merchandise they ordered.
The very same factor occurred to me, I received a George Foreman grill!
Looked just like the field had been opened sooner or later aswell.
Now I can not get a substitute as a result of there isn’t any inventory anyplace within the UK regardless that I pre-ordered it 2 months prematurely! pic.twitter.com/Cmg3BzVhvg
— Sam Felts (@Sam_Felts) November 20, 2020
Although the packing containers had been delivered, some Twitter customers didn’t discover their anticipated console. One discovered it had as a substitute been changed by a bag of rice, one other by a George Forman grill, and one discovered cat meals. Other buyers have complained that their packages had been marked as delivered regardless that that they had not obtained something.
A quantity of distinguished figures within the video games business additionally didn’t get their units. MTV journalist Bex May, for occasion, was delivered an air frier rather than the expected console – a discovery she made on-camera, as she had anticipated to movie a video of herself unboxing the brand new machine.
In a press release, Amazon acknowledged the wave of complaints, and mentioned it was investigating what had occurred.
“We’re all about making our customers happy, and that hasn’t happened for a small proportion of these orders,” a spokesman mentioned. “We’re really sorry about that and are investigating exactly what’s happened. We’re reaching out to every customer who’s had a problem and made us aware so we can put it right. Anyone who has had an issue with any order can contact our customer services team for help.”
The information broke as Amazon obtained continued criticism for its refusal to clamp down on scalpers on its platform. The firm sold most of its consoles as pre-orders in September, and added a restricted allocation to the platform at 1pm on Thursday, which offered out in minutes. Since then, other Amazon sellers have added their very own inventory, at vastly inflated costs of as much as £2,000, in addition to turning to eBay, the place a mark-up of £200 or extra is widespread.