I am pregnant with my first little one and ordered nursery furniture from mrhousey.co.uk. I was despatched an bill for £449.10, providing a reduction if I paid by financial institution switch. I’ve heard nothing since. When I name I all the time get the identical man who says my order is on maintain, and that I want to talk to the supervisor, who’s all the time within the warehouse and might’t take calls. I’ve requested a refund however this will’t be accomplished with out the supervisor. I worry this firm is preying on younger households.
CR, Thame, Oxfordshire
It’s not shocking you trusted Mrhousey since 61% of reviewers on Trustpilot charge it as “great” or “excellent”. Look nearer, although, and there’s one thing off about these reviews. Five-star scores couched in stilted, formulaic English are interspersed with one-star reviews from irate clients who declare to have been left empty-handed. It’s the identical story with its sister firm, kiddic.co.uk. Both web sites are reassuringly trendy and supply furniture direct from European producers, however the English ought to trigger patrons to pause. “Mrhousey is a truly unusual still very reliable UK shop to buy furniture,” states Mrhousey’s house web page. The corporations, registered as Fromthemakers Ltd final November with a lone officer, are run from a digital enterprise tackle.
Fromthemakers declined to remark, however you have been refunded quickly after I made contact. Others are nonetheless ready and, since many have been inspired to pay by financial institution switch, they aren’t protected by credit score and debit card refund guidelines. Trustpilot says: “We have issued a formal cease and desist letter following evidence of fabricated reviews. A public consumer alert has been published on their profiles.”
Email [email protected] Include an tackle and telephone quantity. Submission and publication are topic to our phrases and situations